PhonMail Child Safety Standards
PhonMail is committed to protecting children and preventing child sexual abuse, exploitation and endangerment.
PhonMail does not permit its services to be used for content, conduct or communication that sexually exploits, abuses, grooms, solicits or otherwise endangers children.
Zero Tolerance for Child Sexual Abuse and Exploitation
PhonMail prohibits child sexual abuse and exploitation, including child sexual abuse material (CSAM), grooming, sexual solicitation of minors, sexual extortion involving children, trafficking or exploitation of children, and attempts to facilitate such activity.
Accounts or content involved in this activity may be restricted, removed or reported where required by applicable law.
Prohibited Content and Conduct
PhonMail prohibits:
- Child sexual abuse material (CSAM)
- Sexual exploitation of children
- Grooming or sexual solicitation of minors
- Sexual extortion involving children
- Trafficking or facilitation of child exploitation
- Sharing sexualized imagery of minors
- Requests for sexual imagery involving minors
- Attempts to normalize or encourage child sexual abuse
- Threats or coercion involving sexual material of a minor
- Any conduct that violates applicable child-safety law
Report a Child Safety Concern
If you encounter content or behavior on PhonMail that may involve child sexual abuse, exploitation or endangerment, report it using available in-app reporting controls where supported.
For additional assistance, contact:
Suggested email subject:
PhonMail Child Safety Report
Email a child safety reportDo not send passwords, OTPs or authentication credentials.
If reporting suspected illegal child sexual abuse material, users should avoid unnecessarily downloading, forwarding or redistributing that material.
How PhonMail Responds
When PhonMail becomes aware of a credible child-safety concern, it may take action appropriate to the circumstances and applicable law.
Actions may include:
- restricting or disabling access to content;
- restricting or suspending accounts;
- preserving relevant information where legally permitted or required;
- investigating available report context; and
- cooperating with appropriate authorities where legally required.
Outcomes depend on the information available, the nature of the concern and applicable law.
Reporting to Authorities
Where applicable law requires reporting of confirmed or reasonably established child sexual abuse material or child exploitation, PhonMail will follow applicable legal reporting requirements and cooperate with appropriate authorities.
Child Safety and Privacy
Child-safety enforcement should be carried out with appropriate regard for privacy, security and applicable law.
PhonMail does not use child-safety enforcement as permission to expose unrelated private communication or personal data.
Community Guidelines
Review PhonMail’s rules for acceptable content and conduct.
Need help?
PhonMail Support: